Below you will find the general rental policies that apply when booking a car through GoCar Malaysia. Since we work with multiple trusted local suppliers across Malaysia, some conditions may vary slightly depending on the selected car and city. Always review the specific terms displayed during booking for accurate and up to date details.

Driver Requirements

To rent a car in Malaysia, the driver must meet the minimum age and licence rules set by the supplier. Most rental companies require:

Minimum driver age: usually 21 to 23 years old (varies by car class)
Valid driving licence held for at least 1 year
International Driving Permit required if your licence is not in English
Additional drivers must be registered and may incur a small fee

Payment and Deposit

Each partner sets their own payment and deposit conditions. You will see these details clearly before booking. Common rules in Malaysia include:

Most suppliers accept credit cards
Some cars allow debit card payments or low deposits (availability varies)
Deposit amounts depend on the car class and insurance coverage
Deposits are usually held temporarily and released after car return

All payments and deposits are handled directly with the rental company during pickup.

Insurance Coverage

Every rental car in Malaysia includes basic insurance by default. Additional coverage options may be available during booking or at pickup. Common types include:

Basic insurance with excess
Full protection upgrades (lower or zero excess)
Theft protection
Roadside assistance

Please check the insurance details for your selected vehicle to understand what is covered and what is excluded.

Fuel Policy

Fuel policies vary but the most common option is:

Same to Same: you return the car with the same amount of fuel it had at pickup

Some suppliers may offer a prepaid fuel option based on their terms.

Mileage Policy

Many vehicles include unlimited mileage, which is ideal for long drives. However, a few cars may come with mileage limits. Always check the mileage rule listed for your car before booking.

Pickup and Return

GoCar Malaysia partners offer flexible pickup and return options at airports, city offices, hotels, and designated meeting points.

Arrive on time for your pickup to avoid delays
Return the car at the agreed location and time
Late returns may result in extra charges according to supplier policy

Cross Border Travel

Cross border travel between Peninsular Malaysia and Singapore may be allowed for some vehicles but requires prior approval. Travel between Peninsular Malaysia and East Malaysia (Sabah or Sarawak) is not permitted with rental cars. Always check with the supplier before planning any cross border route.

Vehicle Condition and Responsibility

The rental company will provide a clean and fully functional car. During pickup:

Check the car for any existing damage
Take photos of the exterior and interior
Return the car in similar condition

Any new damage, missing accessories, or cleaning fees may be charged by the rental provider according to their terms.

Cancellation Policy

Cancellation rules vary by supplier. Many partners allow free cancellation within a certain timeframe, while others may apply a fee. The exact conditions will always be shown before confirming your booking.

Important Notes

All rental agreements are made directly between the customer and the local supplier
GoCar Malaysia displays the exact conditions for each car to ensure full transparency
Policies may vary slightly based on city, season, and car type

By booking a rental car through GoCar Malaysia, you agree to follow the rental conditions set by the chosen partner. These policies help ensure a smooth, safe, and reliable rental experience across Malaysia.